Last Updated: January 2025

1. Information We Collect

At Home Stores, we collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely through JazzCash and EasyPaisa)
• Order history, preferences, and wish list items
• Communications with our customer service team
• Product reviews and feedback

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your furniture orders
• Send you order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send you marketing communications about new collections and promotions (with your consent)
• Improve our website, products, and services
• Personalize your shopping experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• To delivery partners who assist in delivering your furniture
• To payment processors (JazzCash, EasyPaisa) to complete your transactions
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing through trusted partners
• Regular security audits and updates

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and update your personal information through your account
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications at any time
• Request a copy of all data we hold about you

6. Cookies

We use cookies to:

• Remember your cart items and preferences
• Analyze site traffic and usage patterns
• Personalize your browsing experience

You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Last Updated: January 2025

1. Return Policy Overview

We want you to be completely satisfied with your furniture purchase. If you're not happy with your order, you can return it within 30 days of delivery.

2. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• Item must be in original condition with no signs of use or damage
• All original packaging, tags, and accessories must be included
• Custom or made-to-order furniture cannot be returned unless defective
• Assembly required items must be disassembled before pickup
• Items marked as "Final Sale" are not eligible for returns

3. How to Initiate a Return

1. Contact Us: Email returns@artisanhome.pk or call +92 300 1234567
2. Provide Details: Share your order number, item(s) to return, and reason for return
3. Receive Authorization: We'll send you a Return Authorization (RA) number within 24 hours
4. Schedule Pickup: Our team will arrange a convenient pickup time
5. Prepare Item: Ensure the item is ready for pickup in its original packaging

4. Refund Process

Once we receive and inspect your return:

• We'll send you an email confirming receipt of your return
• Inspection typically takes 2-3 business days
• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• Delivery charges are non-refundable unless the item is defective

5. Exchange Policy

If you'd like to exchange your item:

• Follow the return process outlined above
• Place a new order for the desired item
• Your refund will be processed once the return is received
• Exchanges are subject to product availability

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately within 48 hours of delivery
• Provide clear photos of the damage or defect
• We'll arrange free return pickup and send a replacement
• Full refund is also available if preferred

7. Cancellation Policy

Order cancellations are accepted under the following conditions:

• Before Dispatch: Full refund, no cancellation fee
• After Dispatch: Rs. 1,500 restocking fee applies
• After Delivery: Standard return policy applies

8. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized furniture
• Clearance or "Final Sale" items
• Items without original packaging
• Items returned after 30 days
• Gift cards

9. Restocking Fee

A restocking fee may apply in certain situations:

• 15% for items returned in opened packaging
• 25% for assembled furniture
• No fee for defective items or wrong deliveries

10. Contact Us

For any questions about returns and refunds:

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using the Home Stores website, you accept and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of Website

You agree to use this website only for lawful purposes and in a way that does not:

• Violate any applicable laws or regulations of Pakistan
• Infringe upon the intellectual property rights of others
• Interfere with the proper functioning of the website
• Attempt to gain unauthorized access to our systems or user accounts
• Transmit any malicious code or harmful content

3. Products and Pricing

• All prices are displayed in Pakistani Rupees (Rs.) and include applicable taxes
• Prices are subject to change without prior notice
• We reserve the right to limit quantities per customer
• Product images are for illustration; actual colors may vary slightly
• Dimensions provided are approximate and may vary by ±2 inches

4. Orders and Payment

• Orders are confirmed upon successful payment verification
• We accept JazzCash and EasyPaisa as payment methods
• We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud
• Order confirmation emails do not guarantee product availability
• A valid phone number is required for all orders

5. Shipping and Delivery

• Standard Delivery: 5-7 business days nationwide
• Express Delivery: 2-3 business days (additional charges apply)
• Free Delivery: On orders over Rs. 50,000
• Delivery times are estimates and may vary based on location
• Installation service is complimentary for most furniture items

6. Warranty

All furniture products come with:

• 5-year warranty on frame and structural components
• 2-year warranty on upholstery and fabric
• 1-year warranty on moving parts and hardware

Warranty does not cover:

• Normal wear and tear
• Damage from misuse or improper maintenance
• Modifications or unauthorized repairs

7. Intellectual Property

All content on this website, including:

• Text, images, graphics, and logos
• Product designs and photographs
• Website layout and design elements

are the property of Home Stores and are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

8. User Accounts

When you create an account with us, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

9. Limitation of Liability

Home Stores shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data resulting from use of the website
• Delays or failures in delivery due to circumstances beyond our control
• Injuries or damages resulting from improper assembly or use of products

10. Indemnification

You agree to indemnify and hold Home Stores harmless from any claims, damages, or expenses arising from your use of the website or violation of these terms.

11. Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved in the courts of Lahore, Pakistan.

12. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the website constitutes acceptance of any changes. We will notify users of significant changes via email or website notice.

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Us

For any questions about these Terms & Conditions: